Terms and Conditions

Welcome to Two Dogs USA!

These terms and conditions outline the rules and regulations for the use of Two Dogs USA's Website, located at https://usa.twodogs.com.

HOW TO BUY

See how easy it is to buy at Two Dogs. Follow the steps below:

1. Choose the product and click the "Buy" button to add it to the cart.

2. To view the shopping cart, click the "Shopping Cart" button or the icon in the main menu.

3. Finalize your order by clicking the "Checkout" button.

4. Fill in the registration fields correctly.

5. Choose the payment method.

6. Receive your product at home.

PRIVACY POLICY

Two Dogs is committed to protecting the privacy and security of its customers throughout the browsing and purchasing process on our site. Customer registration data is not sold, exchanged, or disclosed to third parties, except when necessary for delivery, billing, or participation in internal promotions at Two Dogs. Your personal data is essential to ensure your order arrives safely at your home within our delivery time frame.

This Privacy Policy applies to personal data within the meaning of the General Data Protection Regulation (GDPR) of the EU, which is processed through one of the following brands: Two Dogs.

We have the right to provide information about the personal data we process and to grant access to this personal data to law enforcement authorities or emergency response agencies, in accordance with applicable law, and to process data, when necessary, to fulfill our legal obligations.

Two Dogs uses cookies and browsing information (browser session) to create a profile of the audience that visits the site and to continually improve our services, products, content, and ensure the best offers and promotions for you. During this entire process, we maintain your information in absolute confidentiality. It is worth noting that your data is registered by Two Dogs in an automated way, avoiding human manipulation.

To keep this data intact, we expressly advise against disclosing your password to third parties, even to friends and relatives.

PAYMENT POLICY

At Two Dogs, we accept various payment methods, including credit cards, debit cards, and bank slips. We use PayPal to ensure that all transactions are conducted in secure environments, ensuring the protection of your financial data.

INFORMATION SECURITY

We adopt rigorous security practices to protect your personal and payment data. We use SSL (Secure Socket Layer) encryption to ensure that all information transmitted on our site remains confidential and secure.

COPYRIGHT AND INTELLECTUAL PROPERTY

All content available on our site, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Two Dogs or its content suppliers and is protected by international copyright and intellectual property laws.

LIMITATION OF LIABILITY

Two Dogs is not responsible for indirect, incidental, special, or consequential damages resulting from the use or inability to use our products. Our liability is limited to the amount paid for the purchased product.

NEWSLETTERS

We send newsletters, emails, and other electronic notifications containing promotional information, collectively referred to as "newsletters," only with the recipient's consent (Art. 6 para. 1 let. a GDPR). By subscribing to our newsletters, you agree to receive them.

TOOLS

Google Analytics

To collect clickstream data (such as IP address, visit date and time, referral URL, pages visited on our site, and information about the browser being used), we use Google Analytics, a web analytics service provided by Google. Google uses cookies that are stored on users devices and enable an analysis of website usage. The information generated by the cookie is usually transferred to a Google server in the USA and stored there.

Google uses this information on our behalf to evaluate user website usage, compile reports on website activity, and provide additional services related to website and internet usage. Pseudonymous user profiles can be created from the processed data.

We use Google Analytics with IP anonymization enabled. This means that user IP addresses are shortened by Google within the member states of the European Union or in other contracting states of the European Economic Area and cannot be traced. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there.

Clarify

We partner with Microsoft Clarity to monitor how you interact with our website using behavioral metrics, heatmaps, and session replays. This helps us enhance and promote our products and services. Website usage data is collected through both first and third-party cookies and other tracking technologies to gauge product/service popularity and online activity. Additionally, we utilize this information for website optimization, security/fraud prevention, and advertising purposes. For further details on Microsoft's data collection and usage practices, please refer to the Microsoft Privacy Statement.

CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify the Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately upon publication.

CONTACT

If you have any questions or need more information, please contact our customer service at: contact@twodogs.com